The Most Overlooked Key to CX Success | Shirish Shrinet

The “best” CX isn’t one channel — it’s the right mix. Shirish Shrinet breaks down how automation and human support work together to create better experiences. Learn more about customer experience solutions from SAP: https://sap.to/6054Cr8Bp 🎧 More episodes of the Trending Chats podcast: Watch on YouTube: https://sap.to/6055Cr8BV Listen on Spotify: https://sap.to/6056Cr8Bn Listen on Apple Podcasts: https://sap.to/6057Cr8BX #TrendingChats #CX #AI