AI-Powered Customer Service: The Future of SAP Service Cloud

Explore SAP's vision of the future of SAP Service Cloud, where AI and human agents work in harmony to deliver faster, smarter, and more personalized support. From intelligent automation to real-time optimization, see how SAP Service Cloud will transform service operations to boost efficiency and elevate customer experience. 0:00 – Customers Want Faster, Personalized Service 0:12 – AI & Human Agents Reimagine Service 0:30 – Orchestrating Exceptional Service Operations 0:49 – Day in the Life: Service Ops Leader Jacob 1:30 – Monitoring, Dashboards & AI Insights 2:24 – Automated Exception Handling & Real-Time Optimization 2:58 – Results: Efficiency & Customer Satisfaction 3:19 – Next-Gen Service: The AI-Human Partnership 🔗 Learn more about SAP Customer Experience solutions: https://sap.to/6059fH8AH