Service in SAP Cloud ERP 2602 | Release Highlights

Discover how SAP Cloud ERP 2602 improves service operations with better visibility into non-chargeable work and a smoother billing experience through automatic transfer of customer notes. In this release highlight video, AI avatar Dequan Xu covers two service innovations that help teams understand true service profitability, improve customer communication, and streamline the repair-to-invoice process: 🔧 Non-chargeable service orders — Capture warranty repairs, rework, and goodwill services without triggering billing—while still posting and tracking costs. Automated entitlement checks reduce spreadsheet work and errors. 📝 Transfer customer notes to service invoices — Billing-related notes captured throughout the repair flow automatically carry into the final invoice, making invoices clearer, reducing inquiries, and improving the experience for customers and billing teams. Chapters 00:00 – Welcome & introduction 00:22 – Non-chargeable service orders 01:23 – Add & transfer customer notes to service invoices 02:14 – Summary & wrap-up • Read more: https://sap.to/6059h3ZcW • SAP Cloud ERP Community: https://sap.to/6055CIrvT • Explore innovations: https://sap.to/6056CIrvp #SAPCloudERP #ERP #SAPS4HANACloudPublicEditio